Returns & Exchanges
At Moon's Flowers, we strive for perfection in every petal; however, if your home decor or floral arrangement arrives damaged, we offer a 24-hour satisfaction guarantee to ensure your space remains beautiful.
Contact Support
Email our customer care team within 24 hours of delivery with your order number and clear photos of the item's condition.
Assessment
Our floral experts will review the images to determine if the issue relates to transit damage or product freshness.
Return or Disposal
Depending on the product type, we will either provide a prepaid shipping label for hard goods or instruct you on how to dispose of perishable items.
Resolution
Once approved, we will issue a full refund to your original payment method or schedule a complimentary replacement delivery for the next available slot.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing